Refund policy

You are welcome to return your order within 14 days of receipt to exchange for another colour, size, item or for a refund. All items must be unworn and in their original condition with tags intact.
• To return your item, please do so via a method of your choice whether this be via the post office or a preferred courier, however please note that the parcel is your responsibility until it reaches us safely.
• Please remember to include your returns form within the parcel.
• All returned items must adhere to our terms & conditions and after inspection, a refund will be processed back to your original method of payment.
• Refund timescales vary, so please allow 10 working days for the refund to appear on your card statement. Zebra is not liable for the cost of returning items.
• You have 14 days to return the item. Failure to do so will mean a credit note will be issued.
• If you have taken delivery of an incorrect/damaged item, please contact us via email or telephone before this is returned as photographic evidence may be required to authorise the return.

Any item returned must adhere to the conditions below:
- Must be returned in the original condition, complete with labels and packaging.
- Items must be unworn with no evidence of deodorants, aftershaves, make-up or other marks or odours.
- For hygiene reasons we are unable to refund or exchange underwear, hosiery, swimwear, or any goods that have been damaged whilst being worn or washed.

Any returned item that does not conform to the above requirements will be subject to a delivery charge of £5.00 to return the item to you. This does not affect your statutory rights.